Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you'll find answers to the most common questions about our services, products, and policies. Whether you're a new visitor or a long-time customer, we aim to provide clear and helpful information to enhance your experience. If you can’t find what you’re looking for, feel free to reach out to our support team for assistance!
Who Would I Have Install My Fireplace If I Buy Online?
If you purchase a fireplace online, you have several options for installation. Many HVAC companies specialize in installing heating appliances, including fireplaces. Additionally, chimney sweep companies often provide installation services and can ensure that your new fireplace is set up safely and efficiently. It's a good idea to check for licensed professionals in your area and read reviews to find the best fit for your needs.
How Long Does Shipping Take?
Shipping typically takes about 7-10 business days for delivery, provided the item is in stock. Please allow an additional 1-2 business days for us to prepare your shipment before it is dispatched. Overall, you can expect your order to arrive within 8-12 business days from the time of purchase. If the item is not in stock, we will notify you of any delays. For special order items, lead times may vary. If you have questions or need assistance, give us a call, and a pro will be happy to talk you through it!
Should I Choose a Vented or Vent Free Fireplace?
When it comes to adding warmth and ambiance to your home, fireplaces are a popular choice. Two common types are vent-free and direct vent fireplaces, each with its own set of advantages and disadvantages. Understanding the differences can help you make an informed decision about which option is best for your space. Please visit our blog about this subject to learn the pros and cons of each fireplace type and which is best for your application.
Whats The Difference Between Ceramic vs Tempered Glass?
Ceramic and tempered glass serve different purposes in fireplaces. Ceramic is often used for fireboxes and logs because it can withstand higher temperatures without cracking. If you're looking for something that can endure higher heat levels, then ceramic glass is what you need.
Tempered glass, on the other hand, is used for the viewing area. It's specially treated to be stronger than regular glass, making it safer and more resistant to thermal stress. If you're hoping for something more affordable that will still last a long time, then tempered glass is the way to go. While ceramic excels in heat resistance, tempered glass enhances safety and provides an unobstructed view of the flames.
What Does A Blower Do For My Fireplace?
A fireplace blower, also known as a fan or heater blower, is designed to enhance the efficiency of your fireplace by distributing warm air throughout the room. It pulls air from the surrounding area, heats it as it passes over the fireplace or stove, and then circulates it back into the space. This helps to increase overall heat output, making your fireplace more effective in warming the room. Additionally, a blower can improve comfort by reducing cold spots and ensuring that heat is spread evenly, allowing you to enjoy a cozier environment.
Can I Install My Fireplace?
We always recommend using a certified installer for any installation whether it is a fireplace, stove, or outdoor kitchen appliance. If you choose to install the fireplace yourself and there is a problem at install, it will not be covered by warranty. Many HVAC companies specialize in installing heating appliances, including fireplaces. Additionally, chimney sweep companies often provide installation services and can ensure that your new fireplace is set up safely and efficiently.
What Is The Difference Between Decorative And High-Efficiency Wood Fireplaces?
High-efficiency wood fireplaces are designed to maximize heat output while minimizing smoke and emissions. They use advanced combustion technology, ensuring that more of the wood’s energy is converted to heat, making them ideal for heating larger spaces efficiently.
Decorative wood fireplaces, on the other hand, prioritize aesthetics over heating efficiency. While they can provide some warmth, their primary function is to enhance the ambiance of a room. They often have lower heat output and can produce more smoke, making them less effective for heating compared to high-efficiency models.
